My experience was excellent. I had ordered a cross at first which was very well done but too large for me. I contacted the shop owner about exchanging it for the pony pendant. I lost my pony mare last May and this pendant reminds me so much of her, how she looked in profile. The shop owner agreed and sent the pony quickly. All packaging was excellent. I order a lot from Amazon and run into poorly packaged items all the time. There were no problems with the ordering or exchange process. My emails were answered quickly. I would certainly order again from this shop.
Sterling Silver
Thank you, Glad you love your pony charm!