Refund & Lifetime Warranty Policies
30 Day Money Back Guarantee:
If for any reason you are not fully satisfied with your purchase of any sterling silver or gold vermeil item, you may return it for a full refund. All returns must be made within 30 days of receipt and must be in new condition.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
When shipping your item, you should consider using a trackable shipping service or purchasing shipping insurance as the shipping company is responsible for your item's return, not us.
Lifetime Replacement Guarantee:
We guarantee all of our items to be free of material defects or flaws in workmanship. If your item should break during normal wear and tear we will gladly replace it.
Gold Vermeil Plating Guarantee:
If the plating on your gold vermeil item wears off through normal use, simply ship it to us and we will happily re-plate it for you!
14 Karat Gold Policy:
14 karat gold items are NOT returnable. We craft each of these items to order and cannot restock them once they are made. Due to the individual attention each piece gets, we guarantee each to be of the highest quality and free of any material defects.